Ricemedia Privacy Statement

 

Ricemedia respect your privacy and your rights to control your personal data. Our principle guidelines are straightforward. We will be clear about the data we collect about you and why. Your data is sacredly protected by us. We have never, do not and will not sell your data to third parties.

 

The prime purpose of collecting your data is to improve your experience. Whether we’re collaborating with you and providing Digital Marketing services, offering highly responsive client support when things go wrong or providing you with industry insight in terms of PPC, SEO, Social Media and Digital PR, our aim is for you to utilise our services as effortlessly as possible.

 

In this Privacy Statement, we will explain the personal information we collect from you – both directly or indirectly, and how we will use it. Personal information is any information that can be used to identify you or that we can link to you. We will also elaborate on the choices you can make about the data we collect, and how you can control these decisions. It applies to all services and consultancy based documents offered by Ricemedia. It also applies to any Ricemedia-controlled websites, as well as other offline interactions, such as visiting Ricemedia’s office, attending a Ricemedia meeting or attending a Ricemedia event (this is all collectively referred to as, ‘Services’ or ‘Products’). Please read this Statement carefully to understand how Ricemedia may collect, use and share your personal information. The terms ‘we’, ‘us’, or ‘Ricemedia’ are each intended as reference to Ricemedia.

The Types of Personal Information We Collect

Information you provide to us

We collect information you voluntarily provide to us, such as your name, phone number and email address; for instance, when you want to learn more about Ricemedia’s Services or when you contact our Customer Care group for assistance with your Ricemedia Products.

Information we collect automatically

We automatically collect information about you, such as Functional Data and Additional Usage Data this regards your use of Ricemedia’s services or information collected by cookies and similar technologies when you use, access or interact with us via our websites. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location, as indicated by your IP address, your browser type, the web pages you view on our websites, whether you interact with content available on our websites and how.

Information obtained from other sources

We may receive information about you from other sources, including third parties, such as partners with whom we offer co-branded services or engage in joint-marketing activities. We may also receive information about you from social media platforms, for instance, when you interact with us on those platforms. We protect data obtained from third parties according to the practices described in this Statement and we also apply any additional restrictions imposed by the source of data.

Information of children

Ricemedia does not target and is not intended to attract children under the age of sixteen. Although visitors of all ages may navigate through our websites, we do not knowingly collect or request personal information from those under the age of sixteen without parental consent. If, following a notification from a parent, guardian or discovery by other means, a child under sixteen has been improperly registered on our site by using false information, we will delete the child’s personal information from our records.

 

Customer Interactions with Ricemedia

To make the information in this Statement easy to understand, we have highlighted different occasions when Ricemedia could potentially collect personal information from customers. The customer interactions with Ricemedia are broken down into the following segments:

Learning about Ricemedia

As you gather more information about Ricemedia, you may virtually or physically visit a site that we own. Examples include browsing our website, calling our in-house employees, physically visiting Ricemedia’s office, going to a Ricemedia lead meeting or attending Ricemedia-sponsored events. To learn more about Ricemedia’s Services, you may voluntarily provide personal information, such as your name, phone number, occupation and email address during these interactions. We may also collect information about you online via cookies or similar technologies when you visit our websites.

We collect: name, email address, IP address, and information provided by cookies or similar technology.

Why: We use this information to share news about events and products offered by Ricemedia. Additionally, the IP address helps us to understand geographic information about our website visitors better, so that we can improve our website for everyone. It is our legitimate interest to process your personal data for these purposes.

Buying Ricemedia Services

Once you have decided to buy Ricemedia’s services, we will send you a bespoke contract outlining the terms and conditions of our collaboration and services. You can enquire about our services at the Ricemedia office, via www.ricemedia.co.uk or on the phone. When you enquire or buy services from us, you will be asked to provide information and credit check of your company via the third party platform CreditSafe, so that we can complete your purchase.

We collect: your name, business’s credit history, business name, phone number, the contact details of the relevant finance contact or department, email address, and payment information.  We also collect through third party providers the current financial status of any company we will be entering an agreement with.

Why: We use this information to complete your transaction and provide the services we offer. We will also inform you of the services you have signed up to on a weekly or monthly basis, so we can update you on the progression of the Digital Marketing services you have purchased. We will also use this information provided to resolve any issues related to the purchase of Ricemedia Products, and to keep you updated on the latest business and industry news; which you can unsubscribe from at any time. Please note, we do not store any payment or credit card information – your payments are submitted via the third party service Quickbooks, via an encrypted email or via direct debit using the third party platform GoCardless depending on the terms of the contract. Processing your personal data for this purpose is necessary for the performance of the agreement we have with you.

 

 

Using Ricemedia Products

There are three main reasons we collect information from your Ricemedia Services: (1) to offer you Digital Marketing services of your choice (e.g. social media marketing or PPC) which is necessary for the performance of the agreement we have with you, (2) to offer you control over your Ricemedia Service which is necessary for the performance of the agreement we have with you, and (3) to make your Ricemedia Products better over time which is our legitimate interest.

 

Functional Data:

This data is absolutely necessary for Ricemedia to perform their basic services in a secure way and you will not be able to opt out from this data collection, sharing and/or processing if you want to continue to use your Ricemedia Services. We also require access to service data in order to provide the best possible standard of service – these are not mandatory but if access is revoked you will not receive the best quality  service from Ricemedia.

We collect:

Social Media Profile access including Facebook, Instagram, Twitter, YouTube, Pinterest and Google.
Pay Per Click Marketing

AdWords access.
SEO Marketing

Google Search Console access.

Website logins.

Digital PR

Access to organic data to assist with campaigns.

 

Why we collect Functional Data: We collect this information to help ensure that your  services are working properly, to provide you with customer support, to honour your service preferences, and to guide service improvement and client support decisions. We also collect this information to guide product improvement and client support decisions which is our legitimate interest.

 

Getting Help from Ricemedia

You may decide to contact Ricemedia for assistance with your Ricemedia Services. To be able to offer you the best service possible, we may collect certain data from you or your Ricemedia Products.

We collect: Contact information such as your name, email address, phone number, social media identifiers (if you contact us using a social media channel), and the content of your chats and other communications with Ricemedia (including voice recording if you call us). Collecting the above described information is necessary to provide customer support.

Why: We collect this information to give you the best and most efficient customer support possible. For instance, for customer inquiries and technical questions, we use contact information to respond to the customer in their preferred channel (phone, email, social). For product returns and/or exchanges, we use contact information to ensure successful product receipt and/or delivery. Using these types of data is necessary to fulfil the agreement we have with you.

 

How We Use Personal Information

Ricemedia uses the data we collect to provide you with the Products and Services we offer, which includes using data to improve and personalise your experiences. We also use the data to communicate with you, for example, informing you about your account, new products or services available, security and other types of updates.

Ricemedia uses the data for the following purposes:

Providing our Product Experience

We use data to provide, operate, support and improve the Ricemedia Products and Services we offer to ensure you can benefit from our services as effortlessly as possible. This processing is necessary for the performance of the agreement we have with you.

Customer Support

We use data to respond to customer enquiries, diagnose service problems, repair customers’ Ricemedia services and provide other customer care and support services. This processing is necessary for the performance of the agreement we have with you, as well as to serve our legitimate interest.

Product Improvement

We continually use data for research purposes and to develop and improve our Ricemedia Products and Services, including maintaining and improving the performance of our Ricemedia Products and Services, developing and adding new features or capabilities, such as using error reports to improve security features, using search queries and clicks to improve the relevance of search results and using usage data to determine what new features to prioritise. This processing is necessary to serve our legitimate interest.

Security, Safety and Dispute Resolution

We use data to protect the security and safety of our Ricemedia Products and our customers, to detect and prevent fraud, to resolve disputes and enforce our agreements. This processing is necessary to serve our legitimate interest.

Business Operations

We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interest.

Communication, Marketing and Advertising

We use the data we collect to deliver and personalise our communications with you. For example, we may contact you by email, phone or other means of electronic communication to inform you about new Ricemedia Products or Services, security or software updates, update you on a support issue, invite you to take part in a survey. This processing is necessary to serve our legitimate interest. We also use cookies and similar technologies to provide the most relevant Ricemedia advertising to you. For information about managing email subscriptions and promotional communications, please visit Your Rights and Choices.

To give you a better understanding of the personal information we collect and use in different occasions you may interact with Ricemedia, please see the sections below.

 

How We May Share Personal Information

Ricemedia has not, does not and will not sell personal information about our customers. We only disclose your data as described in this Statement. We may share information with the following types of third parties.

Third Party Vendors

Ricemedia uses a variety of third-party vendors to carry out services like website management and hosting, credit card processing, invoicing, sending encrypted documents and email communications. We only share your personal data as necessary. To complete a transaction, provide a Product or Service you have requested or authorised and only with vendors or agents working on our behalf for the purposes described in this Statement. In this case, your personal information will be shared with these agents or contractors but only for the purpose of performing services on behalf of Ricemedia and in accordance with this Statement. It is our legitimate interest to process your personal data for these purposes. For questions about third-party vendors, please send an email to info@ricemedia.co.uk.

 

Ricemedia-controlled affiliates and subsidiaries

We share information with Ricemedia-controlled affiliates and subsidiaries for business purposes, such as, internal administration, promoting Ricemedia Products and providing customers with our Ricemedia Products and Services. It is our legitimate interest to process your personal data for these purposes.

Compelled Disclosure

When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organisations, our affiliates or in legal proceedings.

Sale or Merger

We may share your personal information in the event of a merger, acquisition, or sale of all or a portion of our assets. Of course, we shall notify you via email and/or a prominent notice on our website and inform you of your rights.

Sharing and Disclosure of Aggregate Data

We share data in aggregate form and/or in a form which does not enable the recipient of such data to identify you, with third parties, for example, for industry analysis.

Please note, our Products include links to Products or applications of third parties whose privacy practices may differ from Ricemedia. If you provide personal data to any of those third parties or their products, your data is governed by their privacy statements, and we encourage you to read these privacy statements carefully.

When sharing data with third parties, your personal information may be transferred to countries where data protection laws may provide a lower standard of protection for your personal information than your country. We take great care in protecting your personal information and have put in place adequate mechanisms to protect it when it is transferred internationally. We will transfer your personal information in compliance with applicable data protection laws and will implement suitable safeguards to ensure that your personal information is adequately secured by any third party that will access your information (for instance, by using the Standard Contractual Clauses as approved by the European Commission). If you have questions or wish to obtain more information about the international transfer of your personal information or the implemented safeguards, please send us an email to info@ricemedia.co.uk.

 

The Legal Bases for Using Personal Information

There are different legal bases that we rely on to use your personal information, namely:

Performance of a contract

The use of your personal information may be necessary to perform the agreement you have with us. For example, to complete your purchase of your Ricemedia Product, create and maintain your account, to help with service issues, undertake the services and ensure your Ricemedia Product performs its basic functions in a secure way or to respond to your requests.

Legitimate interests

We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyse and improve our Ricemedia Products and Services and the content on our websites, to send you notifications about updates or information about Ricemedia Products and Services or to use your personal information for administrative, fraud detection or legal purposes.

Where we process your personal information based on our legitimate interest a no opt-out mechanism is available to you – you may exercise your right to object by sending an email to info@ricemedia.co.uk.

 

Security, Storage and Retention of Personal Information We Collect

Security

Ricemedia is committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable.

While no Service is completely secure, Ricemedia takes precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. For example, we store the personal data you provide on computer systems that have limited access and that are in controlled facilities. We also ensure that our third-party data centre vendors provide adequate security measures. Additionally, your data is protected with encryption, such as Transport Layer Security (TLS), during transition over the Internet. Please note, we will never ask you to disclose your any passwords in an unsolicited phone call or email.

If you have any questions about the security of your personal information, you can contact us at info@ricemedia.co.uk.

Storage

Personal data collected by Ricemedia may be stored and processed in your region, in the UK, or in any other country where Ricemedia or its affiliates, subsidiaries or service providers are located or maintain facilities. Ricemedia has put in place adequate mechanisms to protect personal information when it is transferred internationally, for example by using the Standard Contractual Clauses as approved by the European Commission.

Retention

Ricemedia will retain your personal information for as long as we deem it necessary to enable you to use the website and your Ricemedia Product, to provide services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Statement and our internal retention guidelines. If you have a question about a specific retention period for certain types of personal information we process about you, please send an email to info@ricemedia.co.uk.

Your Rights and Choices

Your Rights

We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:

Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.

We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us promptly of any changes to or inaccuracies in your personal information by contacting info@ricemedia.co.uk.

We will respond to your request as soon as possible but certainly within 30 days. For more information about how you can control the collection and your Communication, Marketing and Advertising Preferences, please get in touch with info@ricemedia.co.uk.

We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to file a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.

Your Choices

Ricemedia Account

If you wish to access, edit or remove profile information, revoke our access to any of your sites or third party platforms such as Google Analytics, close your account or request deletion of your personal data, you can do so by sending an email to info@ricemedia.co.uk.. We will respond to any request to access or delete your personal data as soon as possible, certainly within 30 days.

 

Your Communication, Marketing and Advertising Preferences

You can opt out of receiving direct marketing communications from Ricemedia by following the instructions included in every email sent to you via the “Unsubscribe” tab. We respect your choice, and we will stop sending you promotional emails once you unsubscribe.

Please note, regardless of your communication settings, we will continue to communicate with you regarding changes to terms and conditions, policy updates, Ricemedia Product software updates, routine customer service messages such as information about current or past services, delivery of products, service interruptions, data breaches or other significant information about a Product you own, such as discontinuation of support or safety issues.

You can adjust the amount of interest based advertising you may receive by changing your cookie settings, changing your device settings, and/or opting out of certain advertising networks. If you have opted out of receiving emails from us, we will not use your email for interest-based advertising activities. For more information about our use of interest-based advertising, please visit Our Use of Cookies and Other Similar Technologies.

 

 

Our Use of Cookies and Other Similar Technologies

We use cookies and similar technologies like pixels, tags, web beacons, and other identifiers to help us personalise our website for you, remember your preferences, understand how users are using our website or app, and help customise our marketing offerings.

Cookies

A cookie is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Ricemedia uses both types of cookies. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted. We use the following types of cookies on our website.

How to control Cookie settings

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impair your overall user experience, as it will no longer be personalised to you. Some browsers offer a “Do Not Track” (“DNT”) signal where you can indicate your preference regarding tracking and cross-site tracking. Although we do not currently employ technology that recognises DNT signals, we will only process your personal data in accordance with this Statement. Below you can learn about how to control cookie settings on popular web browsers:

Pixels

In addition to cookies, we sometimes use small graphic images known as ‘pixels’ (also known as web beacons, clear GIFs, or pixel tags). We use pixels in our email communications to you (if you have selected to receive such communications) to help us to understand whether our email communication has been viewed. We also use third party pixels (such as those from Google, Facebook, and other advertising networks) to help us provide advertising that is relevant to your interests. Learn more about our advertising and marketing activities below.

How to control Identifier Settings

You can control how these identifiers are used, including the ability to reset them, through your device settings. Below you can learn about how to control cookie settings on popular web browsers:

Advertising and Modern Marketing Tools

To help more people understand the services provided by Ricemedia, we use several modern marketing tools in support of our advertising efforts.

Ricemedia may work with third-party advertisers that use cookies and similar technologies to provide more relevant advertising about Ricemedia Products and Services on our websites and across the internet. To provide this “interest-based advertising”, parties combine non-personal data about your online activities over time which helps cater advertising that we deliver to you. Examples of this may include a Ricemedia advertisement on a Facebook page, or a Google owned page such as a search results page or YouTube, or on a site within Google’s advertising network. We do not share your personal information as part of this process. Where necessary, we obtain your consent for this process. At all times, you can opt out of these personalised ads from third-party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out pages on the NAI websites and DAA websites. Opting out may make the ads you see across the internet less relevant to you.

If you have opted out of receiving communications from us, we will not use your email for interest-based advertising.

How to Contact Us

If you have any questions about the use of your personal information, please email info@ricemedia.co.uk.

 

Unless otherwise stated, Ricemedia Ltd is a data controller for personal data we collect through the Ricemedia Products and Services subject to this Privacy Statement. Our address is 24 St Paul’s Square, B3 1RB, Birmingham, West Midlands, United Kingdom.

 

Changes to Our Privacy Statement

Ricemedia may modify or update this Statement when necessary, to reflect customer feedback and changes in our Ricemedia Products and Service. Please review it regularly. When we update this Statement, we will revise the ‘Last Update’ date at the top of the Statement. If there are material changes to the Statement or in how Ricemedia uses your personal data, we will inform you either by posting a notice of such changes, prior to them taking place, or by directly sending you a notification. We encourage you to regularly review this Statement to learn more how Ricemedia is using and protecting your information.

 

FAQ

The following are basic questions you may have about our privacy statement. We recommend that you read the detailed statement above for additional details.

Why is Ricemedia updating its privacy statement?

We now meet the high standards required by the European Union’s General Data Protection Regulation (GDPR) and have updated our privacy statement to reflect that. We also strive to simplify language and remove jargon, to make our privacy statement easier to read and understand.

What is the GDPR?

The GDPR is a regulation intended to strengthen and unify data protection for everyone within the European Union (EU). As we believe that all our customers can benefit from its mandates, we’re implementing it globally. The GDPR requires greater openness and transparency from companies on how they collect, store and use personal data, while also imposing tighter limits on the use of personal data. You can learn more here.

How often do you anticipate updating your privacy statement?

We will update our privacy statement as necessary to ensure that our policies are in line with international regulations, our product and business practices.

What information does Ricemedia collect about me?

Ricemedia collects your name, phone number, email address, delivery address, credit check information, business information, website data, location data, IP address, social identifiers, data provided by cookies and other similar technologies, functional data such as registration and system data.

Why does Ricemedia need my information?

Ricemedia uses data to provide you with the best experience from the products and services we offer, which includes using data to improve and personalise your experiences. We also use data to communicate with you, for example, informing you about your account, new products or services available, security and other types of updates.

How is my information used?

Ricemedia uses data for the following purposes:

How does collecting my information help Ricemedia improve its products?

We use the information to help get your services working and to make sure that we are offering you the right service options according to your geographic location.

Does Ricemedia sell information to third parties?

No. We never have. And we never will.

Can I opt out of sharing my information with Ricemedia?

Yes, you can opt out of submitting certain types of personal information to Ricemedia, for instance, additional usage data such as performance and activity information. Certain types of data that we collect are a necessity in order for Ricemedia’s Services to perform its basic functions in a secure way and you will not be able to opt out from this data collection, sharing and/or processing (‘Functional Data’).

How do I delete my personal data from Ricemedia and what are the consequences?

You can always send us an email via info@ricemedia.co.uk or contact our employees and request that your data be deleted. Please note, however, that by deleting your personal data your Ricemedia products will stop working.

Does Ricemedia provide my information to Digital Marketing services?

Ricemedia shares data necessary to facilitate your digital marketing  service experience on Ricemedia, for example, when a business wants to track site growth of organic traffic or how many users have landed on their site.

Does Ricemedia keep or share my credit card information?

No. All of your payment information is stored via third party platforms.

How long does Ricemedia keep my information?

Ricemedia retains personal data for as long as necessary to provide services, support your product and fulfil transactions you have requested, or for other essential purposes such as complying with our legal obligations, and resolving disputes and enforcing our agreements. Because these needs can vary for different data types in the context of different Products or Services, actual retention periods can vary significantly. For example, we will keep all functional data on file as long as you have an active Ricemedia service or product.

How is information stored and secured on Ricemedia’ servers?

Ricemedia is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. Any data we transmit over the internet is protected using encryption.

Is Ricemedia using cookies or pixels to gather information?

We use cookies and other similar technologies like pixels, tags and web beacons when you visit our website or use our App. By visiting our website you agree to the use of cookies and similar technologies for the purposes described in our privacy statement. This helps us to provide you with the best experience and allows certain parts of our website to function properly. You can always adjust your browser or device settings to not accept cookies and similar technologies if this concerns you.

Does Ricemedia use interest-based advertising?

Yes. We work with third-party advertisers that utilise cookies and similar technologies to provide more relevant advertising about Ricemedia on our website and across the internet. To provide interest-based advertising, advertisers combine non-personal data obtained about your online activities over time to customise the advertising delivered to you. We do not share your personal information to do this.

What safeguards are in place for children who have access to Ricemedia products?

Ricemedia does not target and is not intended to attract children. Ricemedia does not knowingly solicit personal information from children or send them requests for personal information. Although visitors of all ages may navigate through our website, we do not intentionally collect personal information from those under the age of sixteen. If, following a notification by a parent or guardian, or discovery by other means, a child under sixteen has been improperly registered on this site by using false information, we will delete the child’s personal information from our records.

How can I contact Ricemedia if I have questions regarding Ricemedia’ privacy statement?

If you have any questions about the use of your personal information, please send us an email to info@ricemedia.co.uk.